Outsourcing your IT
Here's everything you need to know about outsourcing your IT functions and the benefits.
Outsourcing your IT involves using an external service provider to manage some or all your organisation’s IT functions. This includes managing infrastructure, directing strategy, and running your service desk.
It is your decision how much and which IT functions you outsource to an external provider.
Some companies choose providers who can take full responsibility for all IT maintenance and support. Other companies adopt co-sourced IT support, where an external provider gives additional support to internal IT teams. Another option is to use multiple providers to deliver different elements of your IT. This allows you to choose providers based on what specialised IT services they offer.
Access to expertise
As the IT sector is always changing with new and evolving technologies, expertise can be difficult (and expensive) to achieve in-house. A reputable and quality external IT provider will be up to date with the latest industry trends, as well as have the resources to start new projects right away.
An external and experienced IT provider will be well versed in security and compliance issues. This includes digital threats, such as malware and data breaches. Their expertise means a better understanding of how to avoid and manage risk in relation to your business’s IT functions. They will also be up to date with the most advanced security methods and tools.
As well as being able to safeguard your digital assets, having better IT security in place will protect your business from a damaged reputation a poorer system with security issues can bring about.
By outsourcing your IT services, fixed costs become variable costs because you only need to pay for what you need. This helps you to budget more effectively.
Outsourcing also offers scalability. This means that when your company grows, you can easily scale up your IT support, as well as handle any changes in demand. In-house teams are fixed in size and scope, offering less flexibility.
You can also significantly reduce your labour costs with outsourced IT functions. Hiring and training IT staff is expensive. There is also the added expense of turnover, meaning there is no guarantee of a returned investment from an in-house team. An external provider comes with staff who have a range of experience and qualifications, so you do not need to worry about training or hiring costs.
Stay focused on what matters
As well as saving money, outsourcing IT functions can save you time and hassle. Smaller organisations especially have limited resources, as well as limited time and attention. If you do not want to get distracted by complex IT issues, outsourcing your IT is vital.
SMEs often cannot afford the same level of in-house support as large corporations. By outsourcing, smaller organisations can have access to similar technology and level of expertise. This is vital for a company’s survival, as well as giving them a competitive edge.
Better customer service
Outsourcing your client-focused IT services offers more coverage. This means that you can offer extended after-hour and weekend support, without the expense of hiring extra staff or paying existing employees for overtime. Outsourcing can also result in faster response times, as well as access to better customer service technology and resources.
You can read more about how IT is transforming the customer experience here.
Here are some IT services which are typically outsourced by businesses…
Typically outsourced IT functions include Managed Services, which refers to network management functions, such as IP telephony, call centres and messaging services, virtual private networks (VPN), firewalls, network monitoring and reporting. Cloud Computing is another function which is commonly outsourced. This focuses on IT-services over the internet, such as Infrastructure-as-a-Service, Platform-as-a-Service and Software-as-a-Service.
Outsourcing is not limited to the function themselves, but can also include or focus on strategy. This means that companies can still benefit from the expertise and guidance from an external IT, while managing all IT functions in-house.
For more examples of which IT services can be outsourced, please visit our Solutions page.