Health Sector

Streamline the patient journey and operations with the tools clinicians and caregivers need.

Globally, health care is undergoing a paradigm shift from a mostly paternalistic system driven by doctors and nurses to one that is centred on the patient. Empowered by digital technologies, the individual has greater ownership of their health and more involvement in decision-making teams.

Common challenges faced within the healthcare industry include eliminating delays and improving process efficiencies for patient care. Moving away from outdated and incompatible systems, known for being difficult to manage, is vital for a positive patient experience. Incorporating what new technology has to offer and having a reliable IT infrastructure in place means instant access to patient records and medical information, as well as further opportunities for collaboration across geographically dispersed teams, and remote or mobile diagnosis.

Digital technologies that are transforming healthcare delivery

Technology is reshaping the relationship between patients, healthcare providers, and the health system. Patients can take a more proactive role in their treatment plans. Wearable devices are almost commonplace, while telemedicine and online healthcare information are readily accessible. Technologies that are contributing to improved healthcare delivery include the following.

Real-time data sharing

Real-time shared data means all stakeholders can access historical patient records and the latest test results, reducing errors and avoiding unnecessary duplication.

Wearable technology and the IoT

Wearable devices allow healthcare providers to monitor patients remotely in real-time over the internet. Data can be analysed using artificial intelligence and alerts generated for both patient and medical practitioner.


Telecare can reduce the number of face to face interactions between patients and healthcare providers, reducing cost and improving overall care quality. Care can be accessed through mobile, web platforms and apps. Reminders and alerts can be sent to patients encouraging them to follow treatment plans.

Data analytics

Data analytics can be applied to the vast quantities of data collected from patients using remote monitoring, from health care records and other sources. The results can be applied to the improvement of diagnostics, treatment plans, and healthcare outcomes.

The streamlined patient journey

Connectivity has streamlined the patient journey. Through the Internet of Things (IoT), people and devices are connected throughout the healthcare infrastructure.  Using smart devices, patients can be monitored continually both in and outside hospitals and nursing homes. Patients become less dependent on healthcare professionals as they can monitor their health using healthcare apps, and patients can communicate remotely with healthcare professionals. Patients electronic data can be shared online; appointments can be scheduled automatically; and artificial intelligence can be used to improve diagnostics.

As a result, better decisions are made, health outcomes improve, and patient’s experience greater involvement while healthcare costs are lower.

Future trends in healthcare

Digital transformation of healthcare systems across the world is set to gather pace, though significant changes in how health system management will be necessary. The expectation is that healthcare will become more predictive and treatments more personalised through advanced genetics, artificial intelligence and big data analytics. Ultimately, with the patient in centre focus, healthcare will become less about treating illness and more about prevention and wellbeing.

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