When something goes wrong with your IT systems, you need immediate assistance.
Our experienced IT support engineers are there to diagnose and resolve any issues quickly and cost effectively remotely. Our remote IT support services include continual infrastructure monitoring and management.
Why you need remote IT support
Some of the benefits of remote IT support include
Rapid IT issue resolution
When you need a solution quickly, we are just a phone call away. Nearly all issues can be resolved immediately on the first contact, and the few that take longer are dealt with far more efficiently remotely.
Our service desk is open from early morning to late evening every day of the week. We provide each client with a dedicated account manager, so no time is wasted tracking down the last person you spoke to.
Reducing your costs
Remote IT support will significantly reduce your costs. As any issues are resolved quickly, disruptions to your business are kept to a minimum.
As there is no need for a technician to travel to your location, you also save on travel and labour costs. Budgeting for your IT services is even more straightforward as you pay agreed monthly fees. Our monthly reports provide total transparency, and there are no hidden costs to surprise you.
Continual infrastructure monitoring
We include continual infrastructure monitoring and management as part of our remote support services. By keeping our eye on your infrastructure, we can keep you safe from threats to your security, providing rapid diagnostics, network optimisation and intruder detection. This includes every element of your IT platform, including your data centres, and private, public and hybrid clouds.
Scale your operations
Our remote IT support services are completely scalable. If you are moving premises, opening a new site, or if your people are working remotely from their homes, we can provide the same high standard of remote support.
We can provide bespoke service level agreements that provide you with the IT support you need, including extended hours coverage up to 24/7/365.
Experience our remote IT services
When you connect with our remote IT services, you are working with our dedicated team of highly qualified and motivated team of engineers. Whatever level of assistance you need, whether as an alternative to an internal IT team or to compliment your existing team, we can tailor our services to your requirements.
Probably remote IT support for your employees has never been as vital as it has become over recent months and its reach will only increase in the future.
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Auxilium IT Consultancy partners with leading technology companies to
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